Cancellation fees on Uber have now been removed. This means that no charges will be applied on cancelled trips.
At Uber, we are always monitoring market dynamics and fare structures to ensure our app continues to be the best option for you.
Our data shows that cancellation fees often dissuade you from taking a trip; removing them will have a minimal impact on drivers’ overall earnings while encouraging you to take more trips.
Please note, if you are more than 5 minutes late drivers may choose to cancel trips at no penalty to them.
If you have any questions, please contact us via the Help section in your Uber app.
This message was emailed to clients about the new changes in their system.